Shipping & Returns

Shipping Policy

UPS is City Supply’s primary parcel carrier and we use a variety of carriers for LTL freight shipments. City Supply reserves the right to use any carrier to ship merchandise. Title and risk of loss pass to customer upon tender of shipment to carrier. City Supply only accepts orders for shipment within the contiguous United States.

Return Policy, Limited Warranty and Limitation of Liability

Defective new equipment returns will be handled by direct contact and in accordance with the warranty terms of the item's manufacturer.  Items that have malfunctioned due to mishandling, electrical overload, etc., will be subject to a repair charge.

Non-Defective new equipment will be authorized for return within ten (10) days of the shipment receipt date if the product is in new, re-sellable condition with the original manual(s), accessories, packing material and carton. City Supply reserves the right to reject any returns in without original packaging or with missing accessories, damage or visible signs of usage of the item.  A restocking fee of up to 15% of purchase price may apply.  Special orders are non-returnable. Shipment must be sent pre-paid to our facilities in Houston.

City Supply warrants any product purchased for use in business or resale against defects in workmanship according to each manufacturer’s individual warranty policies and subject to the manufacturer’s warranty approval.

For information on a specific manufacturer’s warranty, please contact City Supply.